Court’s continuing effort to provide excellent benefits to our employees and
their family members, we are pleased to announce that effective April 1, 2014,
our Employee Assistance Program (EAP) benefit will be transitioning from
Managed Health Networks to OptumHealth EAP.
EAP is designed to address personal, emotional and workplace issues in their
earliest stages. They offer 24/7/365 access to counseling services, child
and elder care referrals, financial and legal advice services and much
more. It is completely confidential and you and anyone living in your
household will have access to up to six (6) free, confidential face-to-face
visits with a licensed counselor, per circumstance, per year, with no
limitations of how frequently the sessions can be scheduled. In addition,
for those that prefer more anonymity or who do not have the time to attend
face-to-face visits, OptumHealth offers unlimited access to telephonic EAP
counseling services as well. In the
event you, or your household member are in need of more than six (6) visits for
the same circumstance in a calendar year, OptumHealth will assist in finding a
counselor/therapist within the Court’s mental health benefit offered under our
existing medical plan through Anthem Blue Cross, provided the member is a
covered person on that plan.
that the initial call is sometimes the most difficult step in getting help,
OptumHealth’s master’s-level employee assistance specialists will greet each
incoming call with a warm, caring and supportive approach and will focus on
going the extra mile to ensure your experience with the EAP is a beneficial
offers an extensive selection of EAP providers in Bakersfield and the
surrounding areas. They also provide a comprehensive website that offers
self-help and resource tools for the various types of services the EAP benefit
access this beneficial program beginning April 1, 2014, you can simply call
OptumHealth at the number listed below or visit their website for more information.
are in need of EAP services between now and March 31, 2014, please contact our
current vendor, MHN at 866-248-4098. Please note that effective April 1,
2014 any and all remaining EAP services with MHN providers will not be covered;
therefore, it will be necessary to contact OptumHealth to transition to a
provider(s) located within their network. They will assist you in this
process if the provider you are currently using through MHN will be considered
out-of-network once the transition occurs. If the provider you are
currently seeking assistance from through MHN is located on both, MHN and
OptumHealth’s network of contracting providers, your 6 free, confidential
face-to-face visits start anew and any benefits used under MHN’s program will
not be rolled over to OptumHealth on April 1st.
have any questions, please do not hesitate to contact Kristin Bush at Extension 86173, or email her at firstname.lastname@example.org.